Working with People in Different CulturesĮvery organisation has employees who differ from each other in terms of race, culture, religion, gender, and ethnicity. These techniques too involve extensive employee involvement in order to increase productivity. These two techniques mainly focus on customer needs & continuously make efforts to increase the customer satisfaction level. In order to improve quality & productivity, they are even engaging programs like Total Quality Management (TQM) & Reengineering. Managers are focusing more & more to meet the quality expectations of customers. The main dimensions covered under the quality factors are Features, Reliability, Durability, Performance, Conformance with standards, Responses & Reputation. Better quality products more easily satisfy customer needs & wants.Įvery organisation should focus on quality factor to increase its customer base. It is the main factor which affects the customer satisfaction level. Quality is simply the degree to which products are able to satisfy the customer’s needs & wants. It is the driving force through which companies are able to attract more & more customers & hold them for the long term. Maintaining the quality of its products is a challenging task for every organisation.
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